Refund policy

Return & Refund Policy

We want you to love your Pulse & Pawz order. You have 30 days from the date of delivery to request a return, refund, or exchange.

Eligibility
To qualify, your request must be made within 30 days of delivery, and the item should be unused and in the condition you received it, unless the issue is that it arrived damaged, defective, or incorrect. You'll need your order number or proof of purchase  this is included in your confirmation email.

How to Start a Request
Contact us at kahloscase@gmail.com with your order number, a brief description of the issue, and (if applicable) a photo. We'll respond within 1–2 business days with next steps. Please don't send items back to us before contacting us first  see below for why.

Damages, Defects, and Wrong Items
Please inspect your order as soon as it arrives. If an item is defective, damaged in transit, or not what you ordered, email us within 30 days of delivery with your order number and a photo of the issue. Once verified, we'll send a free replacement or a full refund, whichever you prefer. You will not be asked to return the damaged item.

Changed Your Mind
If you simply no longer want the item, contact us within 30 days of delivery. Because our products are low-cost to replace, we generally don't require the item to be mailed back  we'll evaluate your request and issue a refund or store credit directly. This keeps the process fast for you and avoids return-shipping costs on both sides. (In rare cases involving higher-value items, we may ask for the item back before refunding; we'll tell you clearly if that applies.)

Exceptions / Non-Returnable Items
The following are not eligible for return or refund: items marked "final sale" at checkout, gift cards, and any promotional or clearance items unless they arrived damaged or defective.

Exchanges
Want a different size, color, or product instead? Contact us at kahloscase@gmail.com and we'll help set up an exchange directly  no need to return your original item first in most cases.

Refunds
Once your request is approved, we'll notify you by email. Refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few additional days to post the refund to your account. If more than 15 business days have passed since we approved your refund and you still don't see it, contact us at kahloscase@gmail.com.

Questions
Reach us anytime at kahloscase@gmail.com — we're happy to help before you buy or after.