Questions? We’re here to help.
A LITTLE HELP
Helpful answers
How do I choose the right toy for my dog?
Consider your dog’s size, play style and interests, then review the product description and guidance on the product page. Supervise play and choose items suited to your dog.
How can I check which size or fit is right?
Check the product’s measurements and size guide, where provided. Measure your dog and compare those measurements with the product guidance before ordering.
How should I use a treat puzzle or snuffle mat?
Follow the product’s instructions and introduce the activity at a comfortable level for your dog. Supervise use, especially when trying a new enrichment item, and check it for wear afterward.
How do I introduce a slow feeder?
Use the slow feeder according to its product instructions and observe how your dog responds. Check the product details for fit and care guidance, and ask your veterinary professional if you have feeding concerns.
How should I clean and care for a product?
Care instructions vary by item. Follow the specific product’s care guidance, and check its details before cleaning or storing it.
When should I replace a toy or accessory?
Inspect items regularly and stop using any product that becomes damaged or worn. Replace it when its condition could make continued use unsuitable for your dog.
Where can I find order updates or get help?
Check the order and shipping messages sent to you for updates. If you need help, use the store’s contact form and include your order number when asking about an order. For shipping or returns details, refer to the policies published on the store.
SMALL MOMENTS. BIG LOVE.
Still have a question?
We’re here to help you find the right essentials for your dog. Get in touch with your question, and include your order number if it’s about an order.