Fast Shipping. Hassle-Free Returns.

At Pulse & Pawz, we want every order to arrive quickly and every experience to feel effortless. Below you'll find everything you need to know about our shipping process and return policy.

How long does shipping take?

We process all orders within 1 business day. Standard delivery within the United States takes 5–7 business days from the date of dispatch. You will receive a tracking email as soon as your order ships.

How do I track my order?

Once your order has shipped, you will receive a confirmation email with your tracking number. Use it to follow your package in real time via the carrier's tracking page.

What is your return policy?

You may return most items within 30 days of delivery for a full refund, provided they are unused, in original condition, and in original packaging. To initiate a return, email us at kahloscase@gmail.com with your order number and reason for return.

Are there any non-returnable items?

For hygiene reasons, the following items cannot be returned once opened: grooming tools, paw cleaners, snuffle mats, and slow feeders. If you received a damaged or defective item, contact us immediately and we will arrange a replacement at no cost.

Shop with Confidence

Every order from Pulse & Pawz comes with our commitment to quality, secure checkout, and responsive customer support. If something isn't right, we'll make it right no fuss, no hassle.

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Get in Touch

Have a question about your order, a return, or one of our products? We'd love to hear from you.

Thanks for reaching out! We'll respond within 1–2 business days, Monday to Friday.