Shipping & Returns
Shipping Information
We process all orders within 1 business day of receiving payment. Once dispatched, standard delivery takes 5–7 business days within the United States.
Shipping Rates
We offer free standard shipping on eligible orders. Shipping costs and estimated delivery times are displayed at checkout based on your location.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Use this to follow your package every step of the way.
Delivery Delays
While we do our best to ensure timely delivery, please note that carrier delays during peak periods or due to weather events are outside our control. If your order has not arrived within 10 business days, please contact us.
Returns & Exchanges
We want you and your dog to be completely happy with every purchase from Pulse & Pawz. If something isn't right, we're here to help.
Return Window
You may return most items within 30 days of delivery for a full refund or exchange, provided they are unused, in their original condition, and in original packaging.
How to Request a Return
- Email us at support@pulsepawz.com with your order number and reason for return.
- We will respond within 1–2 business days with return instructions.
- Once we receive and inspect the item, your refund will be processed within 5–7 business days to your original payment method.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned once opened: grooming tools, paw cleaners, and slow feeders/snuffle mats. If you receive a damaged or defective item, please contact us immediately and we will arrange a replacement at no cost.
Exchanges
If you'd like to exchange an item for a different size or variant, please follow the same return process and note your preferred exchange in your email. Exchanges are subject to availability.
Contact Us
Have a question about your order? We're happy to help.
Email: support@pulsepawz.com
Response time: 1–2 business days
Monday – Friday, 9am to 6pm CET